Returns Policy

Introduction

At Kapable, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help. Please read our Returns Policy carefully to understand your rights and obligations regarding returns and refunds.

Return Conditions

1. Eligibility To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are worn, damaged, or altered in any way will not be eligible for return.

2. Return Period You have 30 calendar days from the date you received your item to initiate a return. After this period, we cannot offer you a refund or exchange.

Return Process

1. Initiate a Return To initiate a return, please contact our customer service team at [Email Address] with your order number and the reason for your return. Our team will provide you with a Return Authorization Number (RAN) and instructions on how to send your item back to us.

2. Shipping Your Return Once you have received your RAN, package the item securely in its original packaging, including any accessories, tags, or other items that came with it. Clearly write the RAN on the outside of the package. Ship the return package to the address provided by our customer service team.

3. Return Shipping Costs You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included in the refund amount.

Refunds

1. Inspection and Approval Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

2. Processing Time Please allow 5-10 business days for the refund to be processed and for the credit to appear on your account. If you have not received your refund after this period, please contact your bank or credit card company, as it may take some time before your refund is officially posted.

Exchanges

1. Defective or Damaged Items If you received a defective or damaged item, please contact us immediately at [Email Address] with your order number and a description of the issue. We will arrange for a replacement item to be sent to you at no additional cost.

2. Size or Color Exchanges If you need to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item. Standard return shipping costs will apply.

Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards
• Final sale items
• Custom or personalized orders

Contact Information

For any questions or concerns regarding our Returns Policy, please contact us at:

Kapable [Address] [Email] [Phone Number]

We are here to assist you and ensure your satisfaction with our products. Thank you for choosing Kapable.