Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@kapableuk.com. Please note that returns will need to be sent to the following address: 5 Tilemakers Yard, 2A Isis Street, SW18 3QN

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@kapableuk.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@kapableuk.com.

Introduction

At Kapable, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help. Please read our Returns Policy carefully to understand your rights and obligations regarding returns and refunds.

Return Conditions

  1. Eligibility To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are worn, damaged, or altered in any way will not be eligible for return.

  2. Return Period You have 30 calendar days from the date you received your item to initiate a return. After this period, we cannot offer you a refund or exchange.

Return Process

  1. Initiate a Return To initiate a return, please contact our customer service team at support@kapableuk.com with your order number and the reason for your return. Our team will provide you with a Return Authorization Number (RAN) and instructions on how to send your item back to us.

  2. Shipping Your Return Once you have received your RAN, package the item securely in its original packaging, including any accessories, tags, or other items that came with it. Clearly write the RAN on the outside of the package. Ship the return package to the address provided by our customer service team.

  3. Return Shipping Costs You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included in the refund amount.

Refunds

  1. Inspection and Approval Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

  2. Processing Time Please allow 5-10 business days for the refund to be processed and for the credit to appear on your account. If you have not received your refund after this period, please contact your bank or credit card company, as it may take some time before your refund is officially posted.

Exchanges

  1. Defective or Damaged Items If you received a defective or damaged item, please contact us immediately at [Email Address] with your order number and a description of the issue. We will arrange for a replacement item to be sent to you at no additional cost.

  2. Size or Color Exchanges If you need to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item. Standard return shipping costs will apply.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Gift cards
  • Final sale items
  • Custom or personalized orders

Contact Information

For any questions or concerns regarding our Returns Policy, please contact us at:

Kapable support@kapableuk.com

We are here to assist you and ensure your satisfaction with our products. Thank you for choosing Kapable.